Frequently Asked Questions
AUCTION REGISTRATION
How do I register to bid at an auction?
To register for an auction, you must submit your FICA documents and complete a registration form, indicating which auction you wish to participate in.
The steps below outline the registration process for both live and online auctions:
Create an online profile. If you have not already done so, create a profile on our auction platform or sign in to your existing account here.
Select your auction. Choose the auction you wish to register for, complete the required details, read and accept the terms and conditions, and click Submit.
Complete the registration form. You will receive an email containing a link to our online registration form. Please complete the form and upload all the required supporting documents.
Documents required for registration:
Copy of your ID or passport
Proof of residential address (not older than 3 months)
Proof of deposit payment (fully refundable if no purchase is made)
Proof of bank account details (not older than 3 months)
Company registration documents (if registering on behalf of a company)
Copies of the ID or passport documents of the company directors and authorised buyer (if registering on behalf of a company)
Submit your documents. Once you have submitted the registration form, our team will receive an email containing your completed form and all uploaded supporting documents.
Verification and approval. Our team will review and verify your information and supporting documents. If everything is in order, your registration will be approved. Should any information or documentation be missing or incorrect, we will contact you to request the necessary corrections.
Important: Register early to avoid delays.
We strongly recommend registering well in advance of the auction to allow sufficient time for your registration to be processed.
During auction periods, we experience a high volume of registrations and enquiries. Please rest assured that once your registration has been submitted, it will be placed in our processing queue.
Our team processes registrations as quickly as possible and will notify you once your registration has been approved.
DIRECTIONS
Where are we located?
Centurion
127 Sterkfontein Avenue
Doornkloof East
1665
We are located 38.7km north of O.R. Tambo International Airport via the R21, and 20.8km south of Pretoria Central via the R21.
Middelburg
27 January Street
R35
Near Bell Equipment
COLLECTIONS
How do I collect the items I purchased at auction?
When purchasing items at one of our auctions, there is a standard procedure to follow when collecting your assets:
Clients will receive an invoice via email at the conclusion of the auction. Our Accounts Department will then contact them to confirm receipt of the invoice.
Once the invoice has been paid in full, the payment reflects in one of NUco Auctioneers’ bank accounts, and the buyer’s FICA documentation is up to date, the buyer may proceed with collecting their assets.
A release note will be prepared by our receptionist, and the buyer will receive a copy.
If someone is collecting the item on behalf of the buyer:
The transporter must have a copy of the invoice (printed or electronic) with them when collecting the item.
Our receptionist will contact the buyer to confirm the transporter’s details. Once confirmed, a release note will be prepared, and the transporter will receive a copy.
REFUNDS
When will I receive my refund if I did not purchase anything at the auction?
Deposits are refundable, provided that no purchases have been made.
Refunds will only be processed once the funds have been received and reflected in NUco Auctioneers’ bank account.
Refund processing will commence only after the final day of the auction.
Once a refund request has been submitted, please allow 3–5 business days for processing.
If you wish to participate in a future auction, NUco Auctioneers can, upon request, carry your deposit forward to the next scheduled auction instead of processing a refund.
ONLINE PROFILE
Why can’t I access my account / online profile?
If you are having trouble logging in to your account / online profile or are receiving an error message, there may be several reasons:
Are you connected to the internet? Sometimes even the most basic things can go unnoticed. Please ensure that you are connected to the internet before attempting to log in.
Have you created an account / profile on our auction platform?
YES: Are you using the correct email address and password combination to log in? If you have forgotten your password, you can request a password reset here. Please note that a password reset will only work if an account / profile exists with a valid email address. Alternatively, you can contact us directly for assistance with resetting your password.
NO: Please create an account / profile here. Ensure that you use a valid email address when registering.
If you are experiencing a specific error or issue, please contact us directly for assistance. Our team will be happy to assist you as soon as possible.
SELL ON AUCTION
How can I sell my items at the auction?
If you are interested in placing assets on auction, you are welcome to speak to any of our sales representatives.
Sellers will be required to provide the following information and documentation relating to the asset they wish to place on auction:
Photographs: Clear pictures of the asset, including both the interior and exterior.
Kilometres or hours: The current kilometres or operating hours of the asset.
NATIS documentation: A copy of the NATIS document, if available. Alternatively, please provide the year model of the asset.
Expected selling price: The price you would like to achieve for the asset.
Before the asset arrives at NUco Auctioneers, sellers will receive a promissory agreement via email. This agreement must be completed, signed and returned to us together with the required FICA documentation.
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CAN'T FIND YOUR QUESTION?
Send us an email or use our online Chatbot or WhatsApp for assistance.
SERVICE PROVIDERS
AUCTION FINANCE
Auction Finance is a service-led entrepreneur in the financial services industry, aiming to provide an extensive range of financial services tailored to the auction industry.
PACCON LOGISTICS - SHIPPING
We act on behalf of agents, principals and cargo owners alike, always guided by the same intent and philosophy: to move cargo along the logistics chain with minimal fuss while alleviating the many pitfalls that can arise during this often complex process.
MAD POLICE CLEARANCE
We assist with police clearances, export documentation, microdotting and any paperwork-related issues for machinery, trucks, trailers, cars and other equipment.
DE HAAS VERVOER TRANSPORT
De Haas Transport specialises in the transportation of abnormal loads, moving a major portion of all earthmoving equipment across Southern Africa.
